Client Care Coordinator
Melissa
The first person you meet. Melissa runs the front desk, the diary, and the part of the visit that happens before anything clinical does.
Background
About Melissa.
The front desk is where most of the friction in a medical spa actually lives. The unanswered email, the appointment that could not be moved, the question nobody wanted to ask a clinician. Melissa's job is to remove that, and it is a larger part of whether a visit feels good than the treatment room usually gets credit for.
She is also the person who will tell you honestly that she cannot answer something. Nobody at this desk recommends treatments or quotes a plan (that is the provider's job and the consultation's purpose), and getting you to the right appointment rather than the quickest one is what she is measured on.
Melissa is the welcoming face at the front desk as Client Care Coordinator. Guided by her faith and a heart for service, she is passionate about creating a calm, uplifting environment where every client feels seen and cared for.
Outside the studio she runs an at-home daycare, where she channels a natural gift for nurturing. She is a proud wife and mum to two children, and family sits at the centre of her life.
A believer in self-care herself, Melissa enjoys working out and supporting other women on their wellness journeys. Whether she is helping a client feel more confident or spending time with her family, she leads with warmth and grace.
Credentials
Education, training and experience.
- Education
- Client service and family-centred caregiving background, including operating an at-home daycare.
- Specialised training
- Front desk coordination and client support. Scheduling and appointment flow. Wellness-minded client communication.
- Experience
- Serves as Client Care Coordinator, supporting the full front-desk experience from greeting and check-in through scheduling and day-to-day client needs.
Common questions
What people ask about Melissa.
Who will I speak to when I call?
Usually Melissa. She runs the front desk and the diary, and she can answer most questions about availability, pricing, what to expect and how to prepare without passing you to a provider. If the question is clinical she will say so and get you the right answer rather than guessing.
Can she tell me what treatment I need?
No, and she will say so plainly. Front desk is not a clinical role here and nobody at the desk recommends treatments. That is what the consultation is for. What she can do is tell you which appointment to book so you end up in front of the right person.
What should I do when I arrive?
Come in and check in at the desk. There is free street parking on Main Street directly outside and a public lot behind the building. If you are running late, call. It is usually fixable, and knowing lets us keep the rest of the day moving.
Can I reschedule through her?
Yes, and the sooner the better. Courses in particular are easier to move when there is notice, because the spacing between sessions matters clinically rather than just administratively. Call the studio rather than emailing if it is short notice.
Does she handle memberships and gift cards?
Yes: setting up a membership, buying a gift card, checking a wallet balance and sorting out billing questions all go through the front desk. Most of it can be done over the phone in a few minutes.
What are the quietest times to book?
Mid-morning midweek is usually the calmest. The Tuesday and Wednesday evening slots until 7:00 PM are the most in demand and the first to go, so they want booking further ahead than anything else in the week.
The rest of the team
Everyone else you will meet.
Five people run this studio. Meet the team has the rest of them, and book a consultation is where a first visit starts, whoever you end up seeing.
Book with Melissa.
Appointments are booked online through Mangomint. Pick the treatment, pick the time, and the studio confirms it.