New Clients at a Medical Spa in Neenah, WI
The first appointment is mostly conversation.
Nobody should walk into a medical treatment without knowing what is about to happen. This is the whole of it — what to do beforehand, what the visit involves, what it costs, and what you leave with.
Step by step
Five stages, in order.
- 01
Before you come
Stop any retinoid for five days before a facial, peel or laser appointment, and avoid a fresh tan entirely before anything laser. If you are having injectables, skip fish oil, high-dose vitamin E and alcohol for 48 hours — all three make bruising more likely. Come with a clean face if you can.
- 02
The first fifteen minutes
Medical history, medications, previous treatment and what actually brought you in. For any skin concern we run an Alma IQ scan, which photographs pigment, vascularity and texture below the surface. It changes the recommendation often enough to be worth doing every time.
- 03
The plan
You get told what is happening, what the realistic options are in order, and what each one will and will not fix. Where the honest answer is a dermatologist, a surgeon, or waiting six months, that is what you will hear. There is no obligation to book anything at the end of it.
- 04
Treatment, or not
Some treatments can start the same day. Injectables usually can. Anything resurfacing may need a prep period at home first, and anything laser needs to be scheduled with the season in mind. Rushing the sequence is the most common way a good plan produces a mediocre result.
- 05
The two-week review
Every first injectable treatment gets one. It is short, it is when the dose gets adjusted, and it is the appointment that separates a result you are happy with from one you tolerate for three months. Keep it even if you think everything is fine.
What to bring
Five things that change the appointment.
- Every skincare product you currently use — the whole bag, not a list
- A photograph of yourself from five or ten years ago, if volume is the concern
- Details of any previous injectable treatment, including roughly when and where
- Your medication list, including supplements and anything hormonal
- The date of anything you are getting ready for — a wedding, a holiday, a reunion
The bag of products is the one people leave at home and the one that matters most. Half of a skin consultation is working out which of what you already own is helping, which is doing nothing, and which is quietly making the problem worse.
The old photograph does the same job for volume. Faces change slowly enough that nobody can describe what has altered — a photograph from ten years ago answers the question in about four seconds.
And the date matters more than people expect. A treatment that peels for five days is a completely different proposition three weeks before a wedding than three months before one.
Practical
Cost, hours and booking.
The consultation
$50
Credited to your account toward future treatment. Alma IQ skin analysis included with any skin consultation.
Hours
- Mon
- 9:00 AM – 3:30 PM
- Tue
- 10:30 AM – 7:00 PM
- Wed
- 9:00 AM – 7:00 PM
- Thu
- 9:00 AM – 3:30 PM
- Fri
- 9:00 AM – 5:00 PM
- Sat
- Closed
- Sun
- Closed
Booking
Book online at any hour, or call (920) 585-8115 during studio hours if you are not sure which appointment you need. Booking the wrong appointment type is the most common reason a first visit runs short of time.
Common questions
What first-time clients ask.
How much is a first consultation?
The consultation is $50 and it is credited to your account toward future treatment, so it comes back to you the moment you book anything. An Alma IQ skin analysis is included with any skin consultation at no extra cost.
Do I have to book treatment at the end?
No, and a meaningful number of consultations end without one. Sometimes the right recommendation is a home routine for six weeks, sometimes it is the wrong season for the treatment you wanted, and sometimes it is a referral. You leave with a plan either way.
How long should I allow for a first visit?
Allow an hour. The consultation itself is around thirty minutes and treatment, where it happens the same day, adds to that. If you are travelling from Appleton, Kimberly or Oshkosh, tell us when you book and we will schedule accordingly.
What should I avoid before my appointment?
Before injectables: alcohol, fish oil and high-dose vitamin E for 48 hours, since all three increase bruising. Before laser: any fresh tan or recent sun exposure, which makes treatment unsafe. Before a facial or peel: pause retinoids for five days. Nothing needs to be stopped without checking with us first if it is prescribed.
Can I bring someone with me?
Yes, and for a first consultation it is often useful — a second set of ears catches things. The studio is small and calm rather than a waiting-room environment, so one person rather than three is the practical limit.
What if I have never had anything done before?
That is a large share of first appointments and it changes nothing about how the consultation runs. If anything it makes the conservative approach easier: we start smaller than you expect, review at two weeks, and adjust. Nobody has ever regretted starting gently.
The scan
Included with any skin consultation.
Alma IQ photographs pigment, vascularity and texture below the surface, which is how melasma gets told apart from sun damage before either is treated. It is the part of a first visit people remember.
Start with a conversation.
The consultation is $50 and comes straight back to you as credit toward treatment. Bring the thing you have been thinking about.